Problem Statement

• As there was no multi select functionality and users were not able to select the same filters again they had to create multiple triggers.
• After this release the same can be achieved in 1 single trigger.

New functionality

• Now users will be able to select multiple options in Forms, Surveys, Contains Phrase and Exact Match fields.
• This will work as an “Or” functionality. For eg. if in FB – Comments on a Post trigger, contains phrase field 5 options are present then the trigger will execute if the contact has commented any one of the phrases.

How to use?

• Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters.
• Contains Phrase & Exact Match – In the trigger the ability to select multiple options will be available by pressing “Enter” or “Return” after typing the text.