About the enhancement

Introducing an exciting enhancement that empowers users to effortlessly handpick up to 10 recipients in the Connect Call action within the IVR system. This innovative capability initiates simultaneous calls to all selected users, persisting until one of them answers.

By expanding the outreach to multiple users concurrently, this feature significantly elevates the likelihood of promptly addressing the caller’s needs, especially when other recipients are occupied. The result? Amplified lead conversions and an enriched user experience, as missed opportunities dwindle, and connections flourish seamlessly.

Minor Bug Fix

In the IVR Gather Input action, earlier the call used to get disconnected when no input was provided. This has now been fixed