We have started capturing contacts’ Phone Numbers and Emails if sent through Live Chat messages.

What’s New?

• We capture phone numbers and emails via live chat messages.
• For example, if the message is sent through live chat – Hi, this is my number 9876543210 – we will capture this number as the contact’s phone number.
• If the contact already has a phone number, we will ignore the number coming in the message.
• If there is already an existing contact with that phone number, then we will merge the Live Chat visitor contact and conversation with the existing contact.
• All the above is applicable for capturing emails as well.

How to Use?

In a Live Chat send a Phone Number or Email as a message. Our system will parse the message and capture the details.