We are thrilled to announce the highly anticipated and much-requested feature in our latest Release

🚀WhatsApp Bulk Action🚀

What’s New:

WhatsApp Bulk Action feature allows users to effortlessly launch large-scale WhatsApp campaigns and gain valuable insights through open and delivery rate tracking

Key Features:

📢 Reach Wider Audience: Reach a larger audience with ease by sending messages to multiple WhatsApp contacts simultaneously.

📊 Real Time Campaign Analytics: Track the success of your WhatsApp campaigns with delivery rates, open rates, and overall engagement metrics

📋 Send WhatsApp messages to Smart Lists: Create “Smart Lists” within your CRM to group contacts based on demographics, behaviors, or lead status. Tailor your messaging for maximum impact.

How It Works:

1. Navigate to Labs and enable Bulk WhatsApp
2. Select the contacts you wish to send WhatsApp message. Alternately you can select all the contacts from a smart list
3. Click on WhatsApp icon
4. Select the WhatsApp template that you wish to send
5. Add the action name to refer back to it later and press confirm
6. Check Bulk Action progress and statistics

Important Considerations

Opt-Ins: Always ensure you have the necessary permissions to message your contacts on WhatsApp. This is crucial for both ethical and legal reasons.

Message Quality: Regardless of the method, focus on providing value and personalizing your messages to avoid coming across as spam.

Messaging Limit: Make sure that you do not breach the message limit set by Meta on your WhatsApp number when triggering Bulk WhatsApp action. Ensure that the contacts selected are within the 24 hour messaging limit

📚Check out WhatsApp Bulk Action support article

🚀 Enhancements

1. Contact Custom Variables, Opportunity and Opportunity Custom Variables are now available under WhatsApp templates

2. Implemented default rebelling multiplier of 1.05x upon Location subscription to WhatsApp

3. Now featuring 10 WhatsApp templates per page, a substantial increase from the previous limit of 3 templates

4.WhatsApp subscription screen will not be shown in case SaaS mode is not active

5. New WhatsApp Disconnect Button: The red Disconnect WhatsApp button in WhatsApp Settings has been relocated under three-dot menu for reduced accidental clicks

🐞Bug Fixes

1. UI Bug: Realignment of Phone number and Template Message under WhatsApp settings
2. Fixed: Trigger not working when we have filter of “Replied to Workflow”