Feature enhancement description

Added the ability to detect whether a call was answered by the user or directed to voicemail. Users can now set up customized workflows based on the voicemail detection condition.

Impact

Before the introduction of the Voicemail Detect feature, the users had no way to detect if the call was answered by the agent/user or if it went to their voicemail.

Example:

A caller calls to the IVR, the call is transferred to an agent. But the agent did not answer the call, instead it went to their voicemail.

Now with the above feature enabled they can also use Voicemail as an option in Call Status condition and further create actions in the workflow for this condition. (edited)