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Introducing a dynamic intent-switching feature in our Conversation AI, when an active or confirmed appointment is detected for a contact, the bot now automatically switches from the “Appointment” intent to the “General Support” intent. This ensures that conversations align with the user’s immediate needs, providing a more personalized and seamless interaction.
How It Works:
- Appointment Detection: The system identifies an active, confirmed appointment for a contact.
- Intent Switch: The bot dynamically shifts from the “Appointment” intent to the “General Support” intent.
- Contextual Conversations: The bot engages in discussions based on the intent, offering appropriate support or information.
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